Privacy Policy

Water Damage Restoration Boerne TX ("we," "us," or "our") operates the website waterdamageboerne.com. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or contact us for services.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and property address when you submit a contact form or call us.
• Service Information: Details about your water damage situation, insurance provider, and restoration needs.
• Usage Data: IP address, browser type, pages visited, and time spent on our site, collected automatically via cookies and analytics tools.

2. How We Use Your Information

• To respond to your inquiry and provide water damage restoration services.
• To contact you by phone, email, or text message regarding your service request.
• To coordinate with your insurance company on your behalf (with your consent).
• To improve our website and services through analytics.
• To send occasional promotional communications (you may opt out at any time).

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your insurance company or adjuster, with your explicit consent, to process your claim.
• With trusted service partners (e.g., subcontractors) who assist in delivering restoration services, under strict confidentiality agreements.
• When required by law, court order, or government authority.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data, subject to legal obligations.
• Opt out of marketing communications at any time.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: